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Apr 12

Service Level Agreement Logistik

18 Introduction the next job is the treatment of the theme from the point of view of service providers, so that they can also show service providers optimization approaches for the differentiated use of ALS and service level management (SLM). 1.2 The Purpose of The Work As noted in Chapter 1.1, there is currently little empirical knowledge of the dissemination and organization of ALS in practice. It is not a question of making concrete assumptions, because there is little evidence on this and the topic that has not yet been sufficiently addressed would be too limited. On the contrary, the real situation must be analysed exhaustively by exploratory or descriptive research 3, in order to then identify weak points without prejudice and highlight optimization approaches. This work focuses on the current management of SLAs and MSMs in practice from the perspective of contract logistics service providers. The objective of the work is to identify potential improvements as a result of an ongoing analysis and to provide logistics service providers with appropriate optimization approaches for the differentiated use of SLAs and LMS. In this regard, service companies are required to verify the applicability of general optimization approaches to their own businesses. 1.3 Structure and Procedure For intensive discussion with the current dissemination and manipulation of ALS by logistics service providers, the relevant bases must first be collected and processed through a literature search. Chapter 2 addresses the issue of the quality of services in contract logistics. The concept of contractual logistics is defined and delineated (Chapter 2.1), the potential of the contract logistics market in Germany (Chapter 2.2) and, from the point of view of shippers and service providers, it is stated what are the reasons for outsourcing contractual logistics and what barriers should be overcome if necessary (Chapter 2.3).