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Oct 07

Service Level Agreement Sample Pdf

In the next section, the contract summary should contain four elements: the service coverage by the [service provider] described in this agreement follows the timeline below: A service level agreement (SLA) is a documented agreement between a service provider and a customer that identifies both the necessary services and the expected level of service. The agreement varies between suppliers, services and sectors of activity. This agreement describes the parameters of all IT services covered, as they are understood between stakeholders. This Agreement does not replace ongoing processes and procedures unless expressly stated. This Agreement shall remain valid until it is replaced by a revised Agreement, approved by mutual agreement of the Interested Parties. Add a brief introduction to the agreement regarding the parties, the scope of the services and the duration of the contract. For example, assumptions about in-scope services and/or components include: the SLA is a documented agreement. Let`s see an example of an SLA that you can use as a template to create your own SLAs. Remember that these documents are flexible and unique. If necessary, make changes, as long as you include the relevant parties, in particular the customer.

And consider other topics you might want to add agreements to, for example.B: Add reference agreements, policy documents, a glossary, and relevant details in this section. This may include terms and conditions for both the service provider and the customer, as well as additional reference documents such as contracts with third parties. There are several ways to write an SLA. Below is a simulated table of contents (TOC) that you can use as a startup template to write your own service level agreements. The purpose of this Agreement is to ensure that the appropriate elements and obligations are in place to provide the customer(s) with consistent IT service support and provision by the service provider(s). In order to support the services described in this Agreement, the Service Provider will respond to service-related incidents and/or requests within the following periods: This section defines the objectives of this Agreement, such as: The purpose of this SLA is to specify the requirements of the SaaS service with respect to: This is a service level agreement (SLA) between [Customer] and [Service Provider]. This document identifies the necessary services and the expected level of service between MM/TT/YYYY and MM/TT/YYYY. This agreement constitutes a service level agreement (“SLA” or “agreement”) between the company name and the customer for the provision of IT services necessary to support and maintain the product or service. . . .